vPlayer Help & Support
Get help with vPlayer, the local video player for Mac. You can contact us by email without creating an account.
Contact support
For questions, bug reports, feature requests, or purchase issues, email:
If the link does not open your email app, copy the address into your preferred email service.
What to include in your message
- Your vPlayer version and macOS version.
- What you were trying to do, what happened, and the steps to reproduce it.
- For playback issues, the video file format (such as MP4 or MKV) and any error message.
- For purchase issues, describe the purchase or restore problem. Never include passwords or payment card details.
You do not need to send us your video files. Please leave out private content and other sensitive information.
Common questions
How do I open a local video?
Use the open-video action in vPlayer and choose a file in the macOS file picker. You can also drag a video into the app.
Why does vPlayer ask me to select a folder?
macOS limits file access for sandboxed apps. To read other videos in the same folder, vPlayer may ask you to select that folder in the system picker. Select the folder containing the video to grant access.
What if a video does not play correctly?
Check that the file is available locally and opens from the system file picker. Try another video to see whether the issue affects one file or all files. If it continues, email us the file format, your app and macOS versions, and any error message.
How do I restore my Pro purchase?
Sign in to the Mac App Store with the Apple Account used for the purchase, then open vPlayer’s Settings and choose Restore Purchases beneath the Pro upgrade button. If access is still missing, contact us with a description of the problem.